Privacy Policy – RealMind AI

RealMindAI Privacy Policy

Last Updated: May 2025
Company: RealMindAI (“RealMindAI”, “we”, “our”, or “us”), operated by BW Solutions Limited

We value your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with RealMindAI—whether through our website, app, or AI-based consulting platform.

1. Information We Collect

a. Information You Provide

Account Information: Name, email address, password, and other registration details.
Consultation Inputs: Messages, questions, files, or links you share with the AI or consultants.
Payment Data: Processed securely via our third-party providers (we do not store payment details).

b. Automatically Collected Data

Device Info: Browser, IP address, device ID, and operating system.
Usage Data: Pages visited, session duration, interaction logs, clickstream data.

Cookies & Tracking: For authentication, performance, and analytics (see Cookie Policy).

2. How We Use Your Data

We use data to:

Deliver, maintain, and improve the RealMindAI platform.
Generate and refine AI consultant responses.
Personalize your experience and remember session history.
Provide support, billing, and security.
Conduct research, analytics, and product development.
Communicate with you about updates, offers, or important legal notices.

We do not sell your data.

3. AI Interaction and Data Usage

AI-generated responses may be reviewed (by algorithms or humans) to improve quality and safety.
Your inputs may be anonymized and used to fine-tune our models unless you opt out (see Section 8).
You should not submit sensitive personal data (e.g., health records, passwords, or legal documents) unless explicitly requested for a feature.

4. Data Sharing

We do not share your personal data with third parties except:

With your consent (e.g., booking with a live consultant).
With service providers under contract (e.g., hosting, analytics, payment processors).
To comply with law, regulation, or legal request.

In case of merger, acquisition, or business transfer

5. Data Retention

We retain your data for as long as your account is active or necessary for platform operation.
You may request deletion at any time (see Section 7).

Anonymous or aggregated data may be retained for analytics purposes.

6. Your Rights

Depending on your jurisdiction (e.g. EU, CA, US), you may have the right to:

Access a copy of your personal data.
Correct or update inaccuracies.
Request deletion of your data.
Object to or restrict processing.
Withdraw consent at any time.

To exercise these rights, email privacy@realmind.ai.

7. Account & Data Deletion

You can:

Delete your account via your user settings.
Request deletion of specific conversation history.

Contact us for full data deletion (may take up to 30 days)

8. Opt-Outs

You may opt out of:

Data being used to train AI models.
Marketing communications.
Session recording or personalization features.

Preferences can be managed in your user settings.

9. Children’s Privacy

RealMindAI is not intended for use by individuals under 18. We do not knowingly collect data from children.

10. Security Measures

We use industry-standard practices to protect your data:

End-to-end encryption during transmission.
Access controls and authentication.
Regular security audits and penetration testing.

However, no system is 100% secure. Use caution when sharing sensitive content.

11. International Users

Your data may be stored and processed in the United States or other jurisdictions where we or our partners operate. We comply with relevant cross-border data protection regulations.

12. Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated via email or platform banner. Your continued use of RealMindAI after updates means you accept the revised policy.